Check out Creative Bambinos frequently asked questions (FAQ) about our site, products, and policies. We strive to give you the answer to your questions here but feel free to reach out to us on any one of our customer service channels:
Online chat 10:00am-6:00pm eastern time
email us at:
email@example.com for customer service firstname.lastname@example.org for returns/refunds email@example.com for custom and bulk orders
Q: Does Creative Bambinos provide a quality guarantee for all the products being sold?
A: Absolutely! Check out our Refund and returns policy here for full details!
If you find damages to the product, missing items or any defects please contact us immediately at firstname.lastname@example.org. .
Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 7 business days, please contact us immediately and we will do all we can to investigate.
Q: How long does shipping takes?
A: For domestic orders in the United States, it will normally take 7 to 16 business days based on the product. Some items may have a longer shipping time.
Products that carry longer shipping times than our normal delivery times will be noted on the product page.
Some items may be eligible for Expedited Shipping. Please see the product page to see if the item qualifies for expedited shipping.
Please visit our shipping page for more answers to your question.
Q: Do you ship Internationally?
A: No. Sorry at this time we only ship to the Continental 48 United States. Sorry no shipping to Alaska, Hawaii, P.O, FPO and other addresses not contained in the 48 US states.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you’d want and click the ‘Add To Cart’ button. Fill in your shipping and billing information and we’ll have your order shipped to you as soon as possible!
We do all we can to ensure your best shopping experience. You can simply contact us and we’ll get it addressed!